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The most appropriate initial response to an incoming telephone call is

A. "Hi, this is Melinda."
B. "Doctor's office."
C. "Dr Brown's office, Melinda speaking."
D. "This is 226-5555."
E. "Can I help you?"

User Karan Vs
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1 Answer

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Final answer:

The most suitable way to answer an incoming call at a doctor's office is to say, "Dr Brown's office, Melinda speaking," as it is professional and provides necessary information to the caller.

Step-by-step explanation:

The most appropriate initial response to an incoming telephone call in a professional setting, like a doctor's office, is C. "Dr Brown's office, Melinda speaking." This response promptly identifies the workplace and the person answering the call, which is key to establishing a professional tone and clear communication. Compare this to a simple greeting or providing only the telephone number, which lacks the context that can assist callers in knowing they have reached the right place.

Moreover, option C is polite and welcoming, setting a positive tone for the call. It also opens the door for the caller to continue the conversation, whether they need further assistance or wish to speak to someone specifically.