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Stacey always gets oversensitive and defensive after she attends feedback sessions with her manager. She is not open to criticism about her performance. This behavior indicates that Stacey:

a. has low levels of resistance to change.
b. is low in neuroticism.
c. is a single-loop learner.
d. tries to understand why a certain action was successful or unsuccessful.

1 Answer

2 votes

Final answer:

Stacey's oversensitive and defensive behavior after feedback indicates that she is a single-loop learner, focused on short-term fixes and resistant to questioning her underlying assumptions.

Step-by-step explanation:

Stacey's behavior, where she gets oversensitive and defensive after receiving feedback and is not open to criticism about her performance, indicates that she is a single-loop learner. Single-loop learning is a concept where individuals or organizations focus on solving immediate problems based on existing theories and values, without questioning underlying assumptions and often ignoring the potential for more profound improvements or changes.

Single-loop learners tend to reject negative feedback and are likely to repeat the same actions even if they are ineffective or counterproductive in the long run. This behavior contrasts with double-loop learning, where people question underlying beliefs and patterns of activity, explore why certain actions are successful or unsuccessful, and adjust accordingly. Stacey's reluctance to accept criticism indicates a strong attachment to her existing beliefs and strategies, preventing her from considering different approaches that could lead to improvement.

User Vlad Turak
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