Question

Hello, I need some assistance. I have some company changes Walmart made in the last 12 months below, and I need to find out if these changes are adaptive, innovative-or radically innovative and if they are reactive or proactive. Then, shortly explain why. In the end, I need to provide a conclusion providing recommendations or ideas that can help overcome the changes. I appreciate the help. Here are the company changes.

change 1: Adaptive, innovative or radically innovative. reactive or proactive. Why?

In 2023, An expansion to Walmart’s beauty department and more tech-forward stores are some of the changes being rolled out. Beauty brand Olive and June, known for at-home nail care products has launched in Walmart stores worldwide. Over 50 different products are now available in Walmart stores nationwide. Brands are now offering solutions across all nail categories like nail tools, treatments, polishes, and press-ons. In December 2022, Walmart officially launched the "Text to Shop" feature offering more convenience to shoppers.

change 2: Adaptive, innovative or radically innovative. reactive or proactive. Why?

In December 2022, Walmart officially launched the "Text to Shop" feature offering more convenience to shoppers. The feature is connected to your Walmart account where the company will keep track of your items and previously purchased items. It works by texting the items you need, and they will all get added to your cart. Then choose from the selection of products, including items from your local store and from Walmart.com. Text "reorder" to review and add your frequently ordered items to your cart. Shoppers then checkout via text or the Walmart app and select the time slot for pickup or delivery.

change 3 : Adaptive, innovative or radically innovative. reactive or proactive. Why?

After months of thief, Walmart decided to implement a new policy of locking up certain items behind plexiglass. This includes things like laundry detergent, hair care products, and even ice cream will now require employee assistance. This change is due to persistent shoplifting that could cause stores to close and prices to increase according to chief executive officer of Walmart, Doug McMillon.

Expert Answer

Answer 1

Walmart's changes in the last 12 months can be categorized as adaptive, innovative, proactive, or reactive. The expansion of the beauty department, launch of the "Text to Shop" feature, and partnership with Olive and June are adaptive, innovative, and proactive. However, the decision to lock up certain items in response to shoplifting is reactive. Recommendations for overcoming these changes include increased security measures and implementing AI-based surveillance systems.

Step-by-step explanation:

The first change made by Walmart in 2023, which involves expanding the beauty department and introducing tech-forward stores, can be considered adaptive and innovative. This change is proactive as it shows Walmart's initiative to stay ahead in the industry by offering new products and enhancing the shopping experience. By partnering with beauty brand Olive and June, Walmart is bringing in a unique range of products for customers. The launch of the "Text to Shop" feature is also adaptive and innovative, providing convenience to shoppers. It is proactive as Walmart is responding to changing consumer preferences by introducing a technology-based solution that simplifies the shopping process.

On the other hand, the decision to lock up certain items behind plexiglass due to persistent shoplifting can be considered reactive. Walmart is reacting to the issue of theft by implementing this measure. While it may seem innovative in terms of security, it is not a proactive measure as it is a response to a problem that has already been occurring.

In conclusion, Walmart has made several adaptive, innovative, and proactive changes such as expanding the beauty department, launching the "Text to Shop" feature, and partnering with Olive and June. However, the decision to lock up certain items can be seen as a reactive response to shoplifting. To overcome these changes, Walmart could focus on a combination of proactive measures such as increased security measures and innovative solutions like implementing AI-based surveillance systems to deter shoplifting.