Question

This Week's Detailed Case Study Information Communication is important in all aspects of life, work and personal. Some people never learn the proper way to communicate, nor the importance of it, but not you. You were taught at Lambton College how to express your thoughts and how to communicate those thoughts effectively to others, and now it is your chance to shine. Diamond Hands has received a shipment of gaming chairs from a manufacturer. Your warehouse receiver, Steve has a c epted this shipment and signed off on the bill of lading. After inspecting the shipment, Steve realizes that the product shipped is damaged. Since Great Lakes has been buying product from this manufacturer for years, Steve doesn't see the need to inspect upon arrival. Steve follows up with the manufacturer to see about a cre dit and they have denied his claim and suggests that he contact the transport company to file a claim. He relays this message to Brian and Brian is now asking you and your team to come up with a solution Deliverables for This Week's Case Study You and your team are asked to: - Write a letter to the manufacturer requesting them to reconsider their decision of voiding credit of the shipment or write a letter to the transport company asking them to insure the damaged goods.

Answer 1

To write an effective letter either to the manufacturer or the transport company, it is important to clearly state the issue, provide relevant evidence, and express the desired outcome. The letter should be professional, concise, and persuasive.

Step-by-step explanation:

In this case, the student is asked to write a letter either to the manufacturer requesting them to reconsider voiding the credit of the shipment, or to the transport company asking them to insure the damaged goods. To write an effective letter, it is important to clearly state the issue, provide relevant evidence, and express the desired outcome. The letter should be professional, concise, and persuasive. Here is an example of how the letter to the manufacturer could be structured:

1. Introduction: Start by introducing yourself and providing context for the letter. Explain that you are a representative from Diamond Hands and that you are reaching out regarding a recent shipment of gaming chairs.
2. Issue: Clearly state that the shipment was received damaged and that your warehouse receiver, Steve, had initially accepted the shipment without inspecting it due to a long-standing positive relationship with the manufacturer.
3. Evidence: Provide evidence of the damage, such as photographs or a detailed description. Mention that Steve reached out to the manufacturer for a credit, but it was denied, and they suggested filing a claim with the transport company.
4. Request: Express your disappointment with the manufacturer's decision to void the credit and kindly request them to reconsider their decision. Highlight the long-standing business relationship and the impact this decision may have on future purchases.
5. Closing: Thank the manufacturer for their attention to this matter and provide your contact information for further communication.

Remember to proofread and edit the letter before sending it, ensuring that it is professional and appropriately conveys your message.