Question

Find examples of real businesses (one or more) including projects within your work if you would like, and apply 3 different tools and techniques from the lecture notes. For each tool and technique, provide the following elements:

Include the link to the information you are using to base your analysis from or briefly describe a project at work that you would like to use

Provide a justification as to why you felt the tool/technique was appropriate

Include the output of the tool/technique for that organization

Do your best to make assumptions/data for the analysis output. You’ll have to make up data/assessments in lieu of talking to real users (unless you do this on your own organization, which is an option). The output should demonstrate you understand the concepts in the slides.

The following is a list of tools and techniques you should be selecting 3 from for this assignment. NOTE: Collaborative Games is not an option given the participative nature required for the assignment.
A. Business Capability Analysis

B. Purpose Alignment Model

C. Behaviour Driven Development

D. Real Options

E. Kano Analysis

F. Moscow Prioritization

G. Value Stream Mapping

Answer 1

Business Capability Analysis, Kano Analysis, and Value Stream Mapping are three tools used to evaluate a company's ability to execute strategy, customer satisfaction, and operational efficiency, illustrated through examples such as Apple, Samsung, and Amazon.

Step-by-step explanation:

When analyzing businesses and projects, several tools can be employed to evaluate effectiveness and strategic alignment. We will explore three such tools: Business Capability Analysis, Kano Analysis, and Value Stream Mapping.

Business Capability Analysis

Business Capability Analysis is crucial for understanding an organization's abilities to execute its strategy. For example, a company like Apple uses its capabilities in innovation, design, and marketing to maintain a competitive advantage. Assuming Apple wants to launch a new product, this tool would help them ensure the necessary capabilities like supply chain management, software development, and customer service are fully functional and can support the new product launch.

Kano Analysis

The Kano Analysis is appropriate for product development and customer satisfaction enhancement. If Samsung were to introduce a new smartphone, the Kano Analysis could be used to differentiate between 'must-have' features, 'performance' features, and 'delightful' features based on customer feedback. This would guide product feature prioritization and customer experience design.

Value Stream Mapping

Value Stream Mapping is a lean-management method for analyzing the current state and designing a future state for a series of events that take a product or service from its beginning through to the customer. If Amazon evaluates its order fulfillment process, they might identify steps that don’t add value and can be optimized for faster delivery. This strategic tool would support operational efficiency and customer satisfaction.