Final answer:
Captain Mark's Seafood went to such lengths in response to Sandy's call to prioritize customer service and resolve complaints efficiently.
Step-by-step explanation:
In the 'Captain Mark's Seafood' case study, the restaurant went to such lengths in response to Sandy's call because they wanted to provide fair, fast, and friendly service to their customers and resolve any complaints efficiently. By listening to customer feedback and seeking solutions, they were able to address the issue of confusing line-ups at the cash registers. As a result, customer complaints reduced, and the store served a higher number of customers daily.