Final answer:
It is false that managers always prefer written over oral communication methods; the choice depends on context, message complexity, necessity of documentation, and individual management style. Both written and verbal communication are crucial in business settings and must be used appropriately based on factors like company culture, management theories like Theory X and Y, and leadership styles.
option b is the correct
Step-by-step explanation:
As a general rule, it is false that managers prefer written communication methods over oral communication methods. The preference for communication methods depends on various factors including the context, the complexity of the message, the necessity of documentation, and the preference or style of the manager. In professional settings, written communication, such as emails, should follow a professional format and disposable culture where direct, clear communication is balanced with diplomacy.
Verbal communication, characterized by the ability to convey thoughts and feelings directly, is influenced by several factors such as culture, gender, and individual preferences, which plays a significant role in the workplace.
For example, telecommuting employees who are practicing remote work need to balance written and verbal communication effectively to maintain productivity and relationship building from a distance. Additionally, theories on management styles, like Theory X and Theory Y, suggest varying degrees of control and autonomy which can influence the communication methods preferred in an organization.
Management styles like transformational leadership might encourage open and verbal communication to inspire and motivate employees, whereas transactional leadership might rely more heavily on written directives and records for clarity and accountability. Ultimately, both written and oral communication have their place in business, and a good manager will know when to use each method effectively.