Final answer:
The two methods that encompass customer service activities are internal, focusing on coworkers or departments within a company, and external, which deals with clients or consumers outside the company. Internal customer service can enhance job satisfaction and open opportunities, while external service focuses on immediate to long-term interactions with customers.
option a is the correct
Step-by-step explanation:
The two methods that encompass customer service activities, as presented in the question, are internal and external. The distinction between these two approaches is crucial in understanding how businesses operate their customer service.
Internal customer service refers to the support you provide to your coworkers or departments within your company, which can foster a positive working environment and can be critical for overall operational success. For instance, if you perceive your manager as your most important internal customer, providing exceptional customer service to them means being professional and resourceful, which can lead to positive feedback and potentially open up new opportunities and enhance job satisfaction.
On the other hand, external customer service involves interactions with people outside of your company, such as clients or consumers.
This can include face-to-face meetings, over-the-phone conversations, and other forms of communication aiming to meet the customers' needs and ensure they have a positive experience with your company's products or services. The method of delivering customer service may vary, depending on the situation, and can range from immediate solutions to more long-term, strategic approaches that aim at cementing customer loyalty.