Question

You are working at a food court and customers have to wait in long queues for ordering and receiving the food as the current system is manual which sometimes creates the trouble by punching wrong food items, delays in orders which leads to customer dissatisfaction . By adopting lean six sigma methodology, you organization has planned to launch a new change project that is computerizing the food ordering system to reduce the waiting lines of customers,

Draft a cover "email" for approval to launch your project – your call for action, and why you propose to follow the LSS methodology. Your email should be a maximum of 3 paragraphs and should be as concise as possible.

Answer 1

A concise proposal email for a Lean Six Sigma influenced project to computerize the food ordering system and reduce wait times, based on successful implementation feedback from a similar project at Gavi's Fast Food Restaurant.

Step-by-step explanation:

Subject: Proposal for Computerized Food Ordering System Implementation

Dear [Approving Authority's Name],

I am writing to propose the launch of a new change project aimed at improving customer satisfaction and operational efficiency at our food court. The current manual system has led to long queues, delays, and errors in food orders, resulting in customer dissatisfaction. By adopting a Lean Six Sigma methodology, we can streamline processes and reduce waste, which is in alignment with our continuous improvement goals.

The proposed solution is to computerize the food ordering system to minimize wait times and human errors. This project is expected to significantly accelerate the ordering process, enabling us to serve our customers faster and more accurately. With the implementation of this system, we anticipate not only improved customer service but also an increase in throughput and sales. The initial feedback from a similar solution implemented by Gavi's Fast Food Restaurant during a busy lunch hour resulted in a better customer experience and reduced stress for their customer service clerks.

Your approval is critical for us to move forward with this project. I am confident that this positive change will align with our organizational goals and meet our customers' expectations. Your support in this initiative would be greatly appreciated.

Sincerely,

[Your Name]