Question

You have recently begun a new job. There is one problem however. You find one of your coworkers extremely difficult to deal with. Each time you try to have a conversation, it always seems to end in an argument.

In your response, answer the following questions:

Considering the various conflict management styles like Interest Based Relational Approach or Onion Model found within the Unit, which one best represents your style based on past experience and why?
To achieve a win-win solution, your conflict management style must be collaborative in nature. What verbal and non-verbal strategies should you consider when approaching this strained relationship?

Answer 1

My conflict management style aligns with the Interest-Based Relational Approach. To achieve a win-win solution with my difficult coworker, I'll employ open communication (using "I" statements), active listening, and positive body language to foster collaboration, understanding, and mutual respect.

Step-by-step explanation:

In the context of conflict management styles, my approach aligns more with the Interest-Based Relational Approach. This approach focuses on understanding the underlying interests and needs of each party involved in a conflict, seeking common ground, and fostering collaboration for mutual benefit. I believe that addressing the root causes of conflicts and finding solutions that meet everyone's needs is essential for long-term resolution.

To achieve a win-win solution in the strained relationship with my difficult coworker, I should employ collaborative strategies both verbally and non-verbally. Verbally, I can initiate open and honest communication by expressing my perspective using "I" statements to avoid sounding accusatory. Active listening is crucial to understand their concerns and interests genuinely. I can ask open-ended questions to encourage them to share their viewpoints and feelings.

Non-verbally, my body language should convey openness and receptivity. Maintaining eye contact, using a calm and composed tone of voice, and employing positive gestures can help establish a conducive atmosphere for constructive dialogue. Demonstrating empathy and understanding, even when disagreeing, fosters a sense of mutual respect. By acknowledging common goals and emphasizing shared interests, I can steer the conversation towards collaborative problem-solving, ultimately working towards a win-win resolution for both parties.