Final answer:
Confrontation is the conflict resolution technique that requires maturity and direct communication to address and resolve issues collaboratively. It involves expressing personal thoughts and feelings, and understanding differing perspectives through active listening and bridge-building conversations. These productive dialogue strategies contribute to resolving conflicts effectively. Therefore correct option is E
Step-by-step explanation:
The conflict resolution technique that requires a reasonable degree of maturity and uses a direct approach of addressing the conflict and working together to resolve it is known as confrontation. Confrontation involves open and direct communication aimed at addressing the issue head-on and working collaboratively to find a solution. This approach usually entails expressing personal feelings and thoughts as well as considering the perspectives of the other party through active listening, empathizing, and having bridge-building conversations.
To maintain a positive working relationship during confrontation, it's crucial to choose words carefully, stay calm, and focus on solving the problem rather than blaming. Asking open-ended questions and rephrasing what the other person has said can help affirm understanding and prevent escalations. If the conflict resolution is challenging, it may be necessary to involve a supervisor or the HR department.
By using conflict resolution skills like confrontation, emotions can be managed, and mutual understanding can be achieved, potentially leading to improved relationships and outcomes in a conflict situation.