Final answer:
Martina is trying to resolve her issue through an open-door policy, a method that allows her to communicate her concerns to the higher management. This is typically a move taken after informal efforts have failed and before moving on to more formal dispute resolution mechanisms like mediation.
Step-by-step explanation:
Martina is attempting to resolve a dispute via an open-door policy. This means she is exercising the option to speak with higher levels of management about her issues with her immediate supervisor. Companies often adopt an open-door policy to encourage transparent communication and allow employees to discuss problems or concerns directly with upper management or HR, without fear of retaliation.
An open-door policy can be a crucial avenue for addressing workplace issues when an informal approach hasn't worked and can prevent escalation that might lead to increased workplace stress and reduced morale. It is essential for maintaining a healthy work environment that supports open dialogue and dispute resolution before deciding to bring in a neutral third-party for mediation, which is another form of resolving disputes outside the normal chain of command.
If the open-door policy is ineffective, and no internal mechanism provides resolution, a company may consider implementing a peer-review system, a step-review system, or engaging in mediation with a neutral third-party to facilitate the dispute resolution process.