Final answer:
Non-value-added steps are process steps that the customer does not pay for but help value-added steps go faster and more efficiently.
Step-by-step explanation:
The process steps that the customer is not willing to pay for, but help the value added steps go faster and more efficient are called as non-value-added steps.
Non-value-added steps refer to activities that do not directly contribute to the creation of value for the customer, but are necessary for the completion of value-added steps. These steps may include inspecting, moving, or storing materials, as well as administrative tasks.
By identifying and minimizing non-value-added steps, businesses can increase their efficiency and reduce costs, allowing them to focus more resources on value-added steps that directly contribute to customer satisfaction.