Question

Icnics R Us (PRU) is a small catering firm with five employees. During a typical

summer weekend, PRU caters 15 picnics with 20 to 50 people each. The business has
grown rapidly over the past year, and the owner wants to install a new computer system
for managing the ordering process. When potential customers call, the receptionist
describes the menus to them. If the customer decides to book a picnic, the receptionist
records the customer information (e.g., name, address, phone number, email address,
etc.) and the information about the picnic (e.g., place, date, time, which one of the
menus, total price) on a contract. The customer is then emailed a copy of the contract.
Sometimes the customer accepts and signs the contract; other times, the customer
requests some changes, which must go back to the owner for a new cost estimate.

1) Use the fully dressed format to create a use case for the above activities

Answer 1

A use case for managing picnic bookings in a catering firm can be created using the fully dressed format. The receptionist answers customer calls, records information about the picnic on a contract, and sends it to the customer. If changes are requested, the contract goes back to the owner for approval.

Step-by-step explanation:

A use case for the activities mentioned in the question can be created using the fully dressed format. Here is an example:

Use Case: Managing Picnic Bookings

Actor:

Receptionist

Description:

The receptionist manages the ordering process for PRU (icnics R Us) catering firm.

Preconditions:

Customer calls to inquire about picnic catering

Basic Flow:

The receptionist answers the call and describes the menus to the customer

If the customer decides to book a picnic, the receptionist records the customer information and picnic details on a contract

The contract is emailed to the customer

If the customer accepts the contract, it is signed and finalized. If changes are requested, the contract is sent back to the owner for a new cost estimate

Alternative Flow:

If the customer decides not to book a picnic, the receptionist ends the call.

Postconditions:

If the customer accepts the contract, the picnic booking is confirmed. If changes are requested, the contract is updated and sent for approval by the owner.