Explanation:
the probability density function is then
f(x, lambda) = lambda × e^(- lambda×x)
lambda being the rate parameter and is equal to 1/mean.
as in our case the mean value is 4 we have
f(x, ¼) = ¼×e^(-¼x) = ¼×e^(-x/4)
the integral between 0 and n over the probability density function gives us the cumulative density function and with that the probability that x < n.
this integral function (cumulative density function) is
F(x) = 1 - e^(- lambda×x)
in our case
F(x) = 1 - e^(-x/4)
the probability (= %/100) of a customer to take longer than 10 minutes is
P(x > 10) = 1 - P(x < 10) = 1 - (1 - e^(-10/4)) = e^(-2.5) =
= 0.082084999...
the proportion of customers taking longer than 10 minutes is then
P(x > 10)×100 % = 0.082084999...×100 % =
= 8.2084999...% ≈ 8.21%