Question

Chandra owns a goods delivery business. When Chandra's delivery drivers are experiencing a great deal of interpersonal conflict, Chandra reminds them that cooperation with one another is necessary for the continued profitability of the firm, and also for their job security. Chandra is controlling conflict by

O a. expanding the resource base.
O b. using appropriate coordination techniques.
O focusing workers' attention on superordinate goals.
O d. matching personalities and work habits of workers.
O e.changing established procedures.

Answer 1

Chandra is controlling conflict in her goods delivery business by focusing her delivery drivers' attention on superordinate goals to emphasize the importance of teamwork for the company's profitability and job security.

Step-by-step explanation:

Chandra, who owns a goods delivery business, is addressing interpersonal conflict among her delivery drivers by focusing their attention on superordinate goals. She emphasizes the importance of cooperation to maintain the firm's profitability and their job security. This approach highlights a strategy that integrates the interests of individuals and the organization, which can lead to improved conflict resolution and enhanced team dynamics.

Superordinate goals have the power to overshadow personal or departmental objectives, aligning team members around a common mission that necessitates collaboration. By highlighting the connection between cooperative efforts and company success, Chandra is leveraging a key organizational behavior concept to manage and control conflict. This type of conflict resolution can be more effective than simply attempting to mitigate the conflict by expanding the resource base, using coordination techniques, matching personalities, or changing established procedures without addressing the overarching goals.