Final answer:
Quality control points in the service sector are not only limited to where personnel and the customer interact.
Step-by-step explanation:
In the service sector, the statement 'the only quality control points required are where personnel and the customer interact' is False.
Quality control is an important aspect of service delivery in the service sector. It involves monitoring and evaluating the quality of service provided at various stages and interactions, not just limited to the points where personnel and the customer interact.
For example, quality control can be implemented in the pre-service stage, such as when a customer makes a reservation or places an order, as well as during the service delivery process and even after the service is completed through feedback and follow-up.