Final answer:
To resolve interpersonal conflict through collaboration, find common ground, ask open-ended questions, and restate what you heard to ensure understanding. Maintaining a calm and respectful demeanor is crucial, as is focusing on collective problem-solving. The correct choice is b. find common ground.
Step-by-step explanation:
When using collaboration to resolve an interpersonal conflict, one important guideline is to find common ground with the other party. This involves engaging in open communication, being receptive to each other's viewpoints, and focusing on shared objectives or mutual interests rather than differences. Collaboration is further enhanced by practicing empathy, acknowledging each other's experiences, and remaining open to adapting your approach as the conversation evolves.
Other key strategies include asking open-ended questions to understand the other person's perspective, carefully choosing your words to avoid escalating the situation, and restating what you heard to ensure accurate understanding and to show that you are listening. It's also imperative to remain calm, show respect, and collectively work towards a solution rather than assigning blame. If resolution efforts are not successful, seeking assistance from a supervisor or HR department may be the next step.