Question

1 try left which section(s) of the balanced scorecard contain leading indicators of future performance? (check all that apply.)

a. customer
b. innovation and learning
c. financial
d. internal operations

Answer 1

The Customer and Innovation and Learning sections of the balanced scorecard are where leading indicators of future performance can be found, hinting at potential growth and customer relations that may affect future outcomes.

The correct options are a. customer and option b. innovation and learning.

Step-by-step explanation:

The sections of the balanced scorecard that contain leading indicators of future performance are the Customer and Innovation and Learning sections. The Financial and Internal Operations sections typically contain lagging indicators, reflecting past actions and outcomes. Leading indicators in the Customer section can include customer satisfaction scores and market share metrics, which provide insight into future financial performance. Similarly, the Innovation and Learning section, with indicators like employee training hours and product development cycles, gives a glimpse into the organization's growth potential and ability to innovate, which will ultimately influence future success.

The correct options are a. customer and option b. innovation and learning.