Final answer:
Carol can argue that improving organizational trust is essential for attracting high-quality employees and maintaining a culture that prevents employee turnover. Trust also impacts reputation and customer satisfaction, leading to repeat business and potentially higher revenues. Furthermore, a lack of trust can result in unethical behavior which harms the company's reputation.
Step-by-step explanation:
Carol wants to encourage her organization to focus on improving organizational trust. One compelling argument she can use is that high levels of trust help attract high-quality employees. Additionally, organizational culture plays a significant role in attracting and retaining employees. A culture of trust ensures that employees feel valued, understood, and incorporated into the company's shared beliefs, values, and practices. This, in turn, reduces the cycle of mutual disappointment that can lead to employee turnover.
Trust also has direct implications for customer relations. Customers tend to stay loyal to companies that they trust, leading to repeat business and recommendations, which are crucial for a company's reputation and long-term success. A well-established trust with a good reputation often leads to customers worrying less about the quality of the products or services, thereby allowing the company to potentially charge premium prices.
Moreover, a lack of trust can result in unethical behavior, which not only damages the reputation of the company but also invites scrutiny and disapproval from both customers and potential high-quality employees. Therefore, establishing and maintaining organizational trust is essential for both the internal workforce dynamic and the external company reputation.