Final answer:
The five-step process for listening involves receiving, attending, understanding, responding, and recalling. Potential barriers to active listening include noise distractions, prejudices, lack of empathy, and multitasking.
Step-by-step explanation:
The Five-Step Process for Listening:
Receiving: This step involves physically hearing and receiving the information being communicated.
Attending: This step requires focusing attention on the speaker and their message, ignoring distractions.
Understanding: In this step, the listener comprehends the meaning of the speaker's message by interpreting their words and nonverbal cues.
Responding: The listener provides feedback to the speaker, which can be verbal or nonverbal, to show that they are actively engaged in the conversation.
Recalling: This final step involves remembering and retaining the information shared by the speaker.
Potential Barriers to Active Listening:
Noise distractions, such as background noise or interruptions, can hinder the listening process.
Prejudices, biases, and preconceived notions can prevent the listener from fully understanding the speaker's message.
Lack of empathy and emotional intelligence can result in misinterpretation or misunderstanding of the speaker's emotions.
Multitasking or daydreaming can lead to a lack of focus and attention, making it difficult to listen actively.