Final answer:
In a business context, Dina is described as a consultative leader who invites her employees to participate in decision-making processes. This leadership style is becoming more prevalent as organizations realize the benefits of an inclusive approach that aligns employee and company goals. The shift towards valuing employee contributions fosters a collaborative and supportive work environment.
Step-by-step explanation:
As a type of store manager, Dina embodies the qualities of a consultative leader who values the input of her employees and considers them as an integral part of the decision-making process. This approach aligns with contemporary views on leadership which emphasize the importance of treating employees as valuable contributors to the business. By involving her team in decisions regarding store operations, such as extending hours for special occasions or managing inventory levels for peak periods, Dina promotes a collaborative work environment where employees feel respected and engaged.
Historically, the traditional hierarchy within business organizations positioned managers as the sole decision-makers. However, this paradigm is shifting as more businesses recognize the benefits of a more egalitarian relationship between managers and employees. This new trend fosters a two-way street of support and contribution, aiming to align the goals of both the employees and the organization.
In scenarios like the one where a manager seeks employee feedback to improve customer service experience, or when managers are encouraged to view themselves as serving their internal customers (the employees), the effectiveness of consultative leadership becomes evident. Additionally, through examples of businesses practicing 'McDonaldization', we learn of the importance of efficiency, predictability, calculability, and control in creating standardized procedures but are also reminded of the potential drawbacks such as reduced product variety and personal touch.
The transition to a more inclusive and supportive management style is not without challenges, as illustrated by the resistance of some managers to truly embrace employee feedback. Nonetheless, the consultative approach has proven to create a more productive, positive work environment, as well as delivering better results for the business and higher job satisfaction for its employees.