Final answer:
In the scenario where Sonja's manager helps her improve the taste of her lattes, the type of control being demonstrated is 'feedback control,' which involves corrective action after performance issues are detected.
Step-by-step explanation:
The question revolves around identifying the type of control demonstrated by the manager in the scenario with the barista named Sonja. In this instance, we are examining a workplace situation where the manager intervenes to correct an employee's technique for steaming milk to improve the taste of the lattes being served. This type of control is typically referred to as feedback control, which is a form of corrective action taken after a problem has been detected. The manager is providing Sonja with hands-on guidance to rectify the complaints received about the taste of her lattes, implying that action is being taken post-performance. The manager's approach aims at improving future outcomes by addressing the existing issue.
To clarify, feedback control involves monitoring and adjusting procedures or performances that have already occurred. Feedback, corrective measures, and employee training are all relevant terms associated with this scenario. The inclusion of examples such as steaming milk correctly to avoid a burnt flavor further illustrates the application of feedback control in a real-world business context. The correct option for the type of control exemplified in the scenario is: feedback control.