Final answer:
It is true that comprehensive training is crucial before the introduction of total quality management in an organization. This prepares employees to understand and effectively implement TQM principles, reflecting positively on productivity and profits.
Step-by-step explanation:
True, it is important for a company to go into an across-the-board training program before total quality is introduced. Orientation and training are essential in preparing employees for the organizational culture, responsibilities, and new tools or software. Total Quality Management (TQM) is a comprehensive approach to ensuring long-term success through customer satisfaction and involves every level of an organization participating in continuous improvement. Without adequate training, employees may not fully understand the philosophy, tools, or processes associated with TQM, which could hinder its effective implementation and the attainment of its full benefits.
A 2003 study by Arthur, Bennett, Edens, and Bell demonstrated that various forms of training, such as self-instruction and computer-assisted training, are effective. Training outcomes are measured by the immediate response of employees, testing at the end of training, supervisors' behavioral measurements of job activities, and the overall results like increased productivity and profits.