Final answer:
Replacing conventional energy meters with smart energy meters is a BPR activity. The scheme offers benefits such as improved data accuracy, enhanced efficiency, and better customer service to the Board. Additional services for customers include real-time energy monitoring, automated billing, and remote disconnect/reconnect.
Step-by-step explanation:
Replacing conventional energy meters with smart energy meters that are accessible on the internet is an example of a Business Process Reengineering (BPR) activity. BPR involves making significant changes to existing business processes to improve efficiency and effectiveness. By implementing smart energy meters, the Mahanagar Electricity Board can benefit from improved accuracy in meter readings, reduced manual intervention, and better monitoring of energy consumption.
Some advantages of this scheme for the Board include:
- Better data accuracy: Smart meters provide real-time and accurate data, reducing the chances of errors in billing and meter reading.
- Enhanced efficiency: By eliminating the need for manual meter reading, the Board can streamline its operations and allocate resources more efficiently.
- Enhanced customer service: With smart meters, the Board can provide customers with more detailed information about their energy consumption, allowing them to make informed decisions and potentially reduce their bills.
Additional services/conveniences that can be offered to customers with smart meter technologies include:
- Real-time energy monitoring: Customers can access their energy consumption data in real-time via online portals or mobile applications, allowing them to identify and manage their energy usage more effectively.
- Automated billing: Smart meters can enable automated billing, eliminating the need for manual meter reading and ensuring accurate and timely billing for customers.
- Remote disconnect/reconnect: Smart meters allow the utility company to remotely control the power supply, facilitating quick disconnects and reconnects without the need for physical intervention.