Final answer:
Nargis and her co-workers display behavior that goes beyond their required duties due to fair and respectful treatment by the management, known as 'good soldier' syndrome. This positive workplace culture led by appropriate management practices fosters mutual trust and strong organizational citizenship. The correct answer to the pattern of behavior they exhibit is (B) 'good soldier' syndrome.
Step-by-step explanation:
The behavior displayed by Nargis and her co-workers can be described as a reaction to the management's approach within the company. When management is fair, respectful, and rewards employees appropriately, it often results in a positive workplace culture. This culture influences employees to act as good 'company citizens,' where they support each other, help out when necessary, and speak positively about their organization.
This type of behavior among the employees is not representative of the prisoner's dilemma scenario, which underscores a situation where individuals must choose between cooperative and self-interested behavior without full trust in the other's action. Instead, the description provided is an example of the 'good soldier' syndrome, whereby employees display strong organizational citizenship behaviors that go beyond their required duties.
These citizenship behaviors are critical for the smooth functioning of any organization and can be attributed to good management practices and mutual trust among co-workers. Such practices prevent workplace issues such as audience inhibition effects, where individuals refrain from acting due to the presence of others that may judge them, or the breakdown of cooperation, which is described by the prisoner's dilemma.
Therefore, the pattern of behavior exhibited by Nargis and her co-workers exemplifies the 'good soldier' syndrome(B).