Final answer:
The next step a mediator should take after setting the stage is to facilitate information exchange between parties. This involves allowing each side to share their views and concerns to establish a clear understanding of the problem before moving on to finding resolutions.
Step-by-step explanation:
After introductions, guidelines, and stating the problem, the next step a mediator should take is to facilitate the exchange of information between the disputing parties. At this point in mediation, it is crucial to allow each party to share their perspective and voice their concerns. This helps to ensure that all relevant information is on the table and that each party’s position is clearly understood by others. Typical strategies may include asking open-ended questions to encourage discussion, summarizing what each party has said to confirm understanding, and clarifying any points that are unclear. Through this process, the mediator assists in identifying common ground and exploring potential solutions to the presented problem.
In the given scenario, where Serena has been waiting to see a mental health counselor, a mediator would ensure that all the circumstances and concerns around Serena's situation are articulated and acknowledged. The mediator would help in pinpointing the specific issues related to the wait time and any other contributing factors to Serena’s distress. An effective mediator engages all parties in constructing a pathway forward that addresses the underlying issues and works towards a mutually agreeable resolution.