Final answer:
The initial step to resolving a challenge faced by Derrick's team is to define the problem. This provides clear direction for subsequent problem-solving steps and strategies. Identifying knowns and unknowns will aid in clarifying what needs to be determined in the process. The correct answer is option 4. define the problem.
Step-by-step explanation:
When Derrick's team is facing a challenge, the most logical first action they should take to resolve this challenge is to define the problem. This is a critical first step because once the problem is clearly identified, it provides a direction for subsequent steps such as brainstorming possible solutions, evaluating various options, and recommending specific action steps. Identifying knowns and unknowns is essential in this process and can be facilitated by making a list, which helps to clearly outline what needs to be determined.
Following the problem definition, the team can then use various problem-solving strategies to find a solution. These strategies might include evaluating if the proposed solutions are reasonable, or if the approach to solving the problem needs to be adjusted.