Final answer:
The four personal factors that enhance or hinder the listening process are concentration and situational awareness, invested pursuit of character needs, vulnerability and relationship, and communion.
Step-by-step explanation:
Listening is an essential skill that can be enhanced or hindered by various personal factors. The four personal factors that can enhance or hinder the listening process are:
- Concentration and situational awareness (presence and commitment)
- Invested pursuit of character needs (intentions and objectives)
- Vulnerability and relationship (willingness to be witnessed and work generously with other actors)
- Communion (conscious inclusion of audience)
These factors impact the ability to listen effectively and can either enhance or hinder the communication process.