Final answer:
The characteristic not found in a bureaucracy is sensitivity to individual situations, as bureaucracies strive for impersonality and uniformity in their procedures.
Step-by-step explanation:
In answering which characteristic is not a feature of a bureaucracy, we look towards the options provided: division of labor, record keeping, hierarchical organization, and sensitivity to individual situations. Bureaucracies are defined by a clear division of labor, with each individual having a specialized task to perform. This separation of tasks ensures that work is carried out efficiently. Additionally, bureaucracies are known for their strict hierarchical organization, which outlines a clear chain of command and unity of command. Record keeping is another essential component, as it maintains the bureaucracy's operations and history.
However, bureaucracies are characterized by impersonality, which means that they generally do not react with sensitivity or partiality to individual cases. The nature of bureaucracies aims to remove personal biases and feelings from official procedures, striving for objectivity and fairness. The correct answer is sensitivity to individual situations, as bureaucracies aim for impersonality and uniform treatment rather than being partial or sensitive to different scenarios.