Final answer:
Emotional intelligence is true and involves awareness and regulation of one's own emotions and the emotions of others. It includes empathy and handling relationships effectively. Identifying and managing emotions through reflection and understanding their causes is a key aspect of emotional intelligence.
Step-by-step explanation:
The statement that emotional intelligence is the ability to recognize, understand, use, and manage moods, feelings, and attitudes is true. Emotional intelligence involves the capacity to be aware of and regulate one's own emotions, as well as the emotions of others. It entails understanding the reasons behind these emotions, empathizing with others, and handling interpersonal relationships judiciously and empathetically, as argued by Daniel Goleman and supported by various studies (Parker, Saklofske, & Stough, 2009).
To respond effectively to strong emotions, it is recommended to use metacognition tools to reflect on the emotion's source and seek to manage it. This reflective process allows for a clearer understanding of the causes and origins of emotions, enabling better emotional regulation.
It is essential to distinguish between emotions and moods, as they are not the same. Emotions are intense and often a response to an experience, while moods are less intense and prolonged states that might not be consciously recognized (Beedie, Terry, Lane, & Devonport, 2011).