Final answer:
Ana should review the deployment status, ensure the updates have been properly deployed, check user permissions, and look for conflicts with existing customizations or automations in the destination org to understand why the updated Case layout and assignment aren't appearing after a promotion.
Step-by-step explanation:
If Ana has updated the Case layout and assignment in one organization (org) and, after a promotion, the assignment and layout have not been updated in the destination org, she should check a few things:
- Ensure that the package containing the updates has been properly deployed to the destination org.
- Check that there are no post-deployment steps required that have been missed out, such as running any scripts or manual configurations.
- Verify that the user permissions in the destination org allow for the new layout and assignment to be visible and applied correctly.
- Review the deployment status and any error messages that might indicate what went wrong.
- Make sure there are no conflicts with other customizations or automations in the destination org that could be preventing the changes from showing.
These checks can help Ana determine why the updated Case layout and assignment haven't appeared in the destination org after the promotion.