Final answer:
The American Psychological Association urges media psychologists to discuss problems in a general manner, instead of counseling individuals.
Step-by-step explanation:
The American Psychological Association (APA) does not urge media psychologists to obtain more personal information from the caller before diagnosing the problem. The correct answer is d. Discuss problems in a general manner, instead of counseling. Media psychologists are encouraged to provide information and guidance in a general sense, rather than engaging in individual counseling.
The APA recognizes that providing personal counseling through media platforms is not appropriate as it is difficult to assess and address the individual's specific needs in such a setting. Therefore, media psychologists are advised to discuss problems in a general manner to provide information and support to a wider audience.
For example, in a call-in show, the media psychologist may discuss common challenges, provide tips and coping strategies, and offer resources and referrals for further assistance. This approach allows the psychologist to address the concerns of the caller while also benefiting other viewers or listeners who may be facing similar issues.