Final answer:
When facing conflicts in Copado, the Deployment record should be opened as it contains the necessary information and logs to address the issue.
Step-by-step explanation:
To resolve conflicts in Copado, you should start by opening the Deployment record (Id included in the email). This involves navigating to the Deployment record in Copado and reviewing the details and logs associated with it to understand the conflict. Resolving conflicts is crucial for maintaining smooth operations and ensuring that changes are properly deployed to the target environment without overwriting important changes.