Final answer:
The option that an employee uses to ask for help from a technician with a passcode-protected invitation file is TeamViewer. This software provides secure remote control and desktop sharing by utilizing passcodes for its invitation files.
Step-by-step explanation:
An employee uses an option to ask for help from a technician with an invitation file protected by a passcode. The correct option is b) TeamViewer. TeamViewer is a software application for remote control, desktop sharing, online meetings, file transfer, and web conferencing between computers. The use of a passcode-protected invitation file is typical of TeamViewer's approach to security, requiring the recipient of the invitation to enter the passcode to establish a connection. This ensures that unauthorized individuals cannot gain access to the remote session without the correct credentials.
While Remote Desktop and Microsoft Teams also allow for remote assistance, they don't typically use passcode-protected invitation files in the same manner. Remote Desktop is a feature of Windows that allows a user to connect to another computer over a network, and Microsoft Teams is primarily a collaboration platform, which includes video conferencing but not the specific remote control feature required for this scenario. Moreover, Zoom is a platform for video conferencing and does not inherently support remote control of computers.