Question

A user calls the help desk complaining that Windows freezes to a blue screen every time it tries to boot. When the technician arrives, they boot the computer in Safe Mode. After evaluating this situation, what is the BEST reason the technician wants to enter Safe Mode to begin troubleshooting?

a. Safe Mode loads only the minimum amount of drivers and services to start the system.
b. Safe Mode allows access to advanced system settings.
c. Safe Mode provides faster internet connectivity.
d. Safe Mode prevents all third-party applications from running.

Answer 1

The technician wants to enter Safe Mode to troubleshoot because it loads only the minimum drivers and services, preventing third-party applications from running.

Step-by-step explanation:

The BEST reason the technician wants to enter Safe Mode to begin troubleshooting is because Safe Mode loads only the minimum amount of drivers and services to start the system (option a). When a user's computer freezes to a blue screen during boot, it may be caused by a conflict with a device driver or incompatible software. By entering Safe Mode, the technician can isolate and troubleshoot the issue by preventing all third-party applications from running, allowing them to determine if the problem is caused by a driver or software conflict.