Question

Internal metrics indicate that a DMAIC project team has successfully reduced the number of shipping errors which had been a significant source of customer dissatisfaction. The project manager held a meeting with the operations manager and controller to close the project by verifying that the requirements of the project were met and terminating the project budget. What element of closing a project is missing?

A. Congratulating the team on a job well done.
B. Reassigning unused resources to other projects.
C. Confirming the results with the company's customer.
D. Writing the final project report for management review.
E. Nothing, all project closeout steps were followed.

Answer 1

The missing element of closing a project is confirming the results with the company's customer, which is vital for ensuring that the improvements meet the customer's needs and are acknowledged by them.

Step-by-step explanation:

The element of closing a project that is missing is Confirming the results with the company's customer (Option C). When closing out a project, it is essential to communicate results to the stakeholders, including the customers who were the focus of the DMAIC project's improvements. Furthermore, producing a final project report for management review (Option D) not only provides documentation of the project's success but also offers insights for future projects. Celebrating with the team and reallocating resources are also important, but the primary missing element is ensuring that the improved process meets the customer's needs and that they acknowledge the results.