Question

The manager at a retail store has built a C&E matrix of the reasons for shipping delays at the company. Review the matrix by clicking on the link below and answer the question that follows: Click here

If H=5, M=3, L=1 and +++ = 5, ++ = 3, + = 1, What is the importance score for Order Processing if its correlation factor with 'Accurate items shipped' is (++), with 'Shipping address accurate' is (+) and with 'Billing amount accurate' is (+++)?
A) 50
B) 39
C) 35
D) 27
E) 22

Answer 1

The importance score for Order Processing, considering correlation factors and weights, is 35.

Step-by-step explanation:

The importance score for Order Processing can be calculated by multiplying the correlation factor with 'Accurate items shipped' (+ +) by the corresponding weight (3), multiplying the correlation factor with 'Shipping address accurate' (+) by the corresponding weight (1), and multiplying the correlation factor with 'Billing amount accurate' (+++) by the corresponding weight (5). Then, sum up these products to get the importance score: Importance Score = (correlation factor with 'Accurate items shipped') * (weight) + (correlation factor with 'Shipping address accurate') * (weight) + (correlation factor with 'Billing amount accurate') * (weight)

Using the given values:

Importance Score = (++)(3) + (+)(1) + (+++)(5) = 3(3) + 1(1) + 5(5) = 9 + 1 + 25 = 35

Therefore, the importance score for Order Processing is 35.