Final answer:
The claim regarding Herzberg's theory of needs and its direct measurement of the link between satisfaction and productivity is false. While Herzberg's theory proposes factors that foster job satisfaction (motivators) and those that prevent dissatisfaction (hygiene factors), it does not directly measure productivity.The correct option is b.
Step-by-step explanation:
The statement that Herzberg's theory of needs assumes a link between satisfaction and productivity that was measured and demonstrated is false. Herzberg's Two-Factor Theory, also known as the Motivation-Hygiene Theory, suggests that there are certain factors in the workplace that cause job satisfaction (motivators), while a separate set of factors cause dissatisfaction (hygiene factors). The theory postulates that eliminating dissatisfaction is not the same as creating satisfaction; thus, while certain factors may prevent dissatisfaction, they do not necessarily increase satisfaction and productivity.
Herzberg's theory focuses more on the conditions that lead employees to feel motivated and satisfied with their jobs. The factors that lead to job satisfaction are largely intrinsic, such as recognition, responsibility, and achievement. Hygiene factors, which can lead to dissatisfaction if not adequately addressed, include company policy, supervision, salary, interpersonal relations, and working conditions. Herzberg's theory does not directly measure productivity but suggests that when employees are motivated, they are more likely to be productive.