Final answer:
In Management by Objectives (MBO), goals must be tangible and measurable, adhering to the SMART criteria to be effective. The answer to the provided question is true.
Step-by-step explanation:
In Management by Objectives (MBO), it is indeed true that goals should be tangible and measurable. The concept is that specific, clear, and quantifiable objectives facilitate better planning and assessment of progress toward achieving these goals.
To effectively measure progress, you need to establish criteria, and ask how you will know the goal has been accomplished. The goals set should be SMART: Specific, Measurable, Achievable, Relevant, and Time-bound. By having a tangible Action Plan, you create the necessary steps to achieve the goals in a structured manner.