Final answer:
The first step in verifying a problem has been fixed is Testing the solution. Problem-solving strategies affirm the importance of testing after identifying and applying solutions. Proper testing ensures the issue is resolved before documenting and closing the ticket.
Step-by-step explanation:
The first step in verifying that a problem has been fixed is C) Testing the solution. Before any documentation or closing of the ticket, it is crucial to ensure that the implemented solution actually resolves the issue. The problem-solving strategies utilized in various fields, whether for a mathematical problem or troubleshooting technology, typically include steps like identifying the problem, applying a potential solution, and then verifying that the solution is effective. In this context, once a solution is applied, the logical step is to test the system to confirm that the issue no longer persists.
Problem-solving strategies often suggest that after you have identified what needs to be determined in a problem, or the unknowns, you then proceed to approach the solution methodically. In the case of fixing a technological issue, testing can involve running the system through different scenarios, checking for errors, or performing user acceptance testing to ensure the fix is comprehensive and does not result in additional problems. It's only after testing the solution that one should document the fix and consider closing the support ticket.