Question

Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement of another employee, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to ""clean house"" in an effort to make fundamental changes to enhance productivity.

A technician named Nelly was very concerned that some of the changes proposed by Kelly would lead to increased filing errors that would ultimately affect patient care. Nelly's resistance to change came from her ________.
A) belief that uncertainty would increase
B) fear that she would be forced out of her habit
C) belief that Kelly's changes would harm the organization
D) concern about increased ambiguity

Answer 1

Nelly's resistance to the proposed changes in her workplace stem from her concern about the potential increased ambiguity and the impact on patient care.

Step-by-step explanation:

When Nelly, a technician at an ophthalmology office, expressed concerns over the proposed changes by the new clinic coordinator, Kelly, her resistance stems from a specific source. Nelly's resistance to change likely came from her concern about increased ambiguity. This is because she worried that the changes could lead to increased filing errors disturbing patient care, indicating her hesitation was not about fear of the change itself but the potential negative outcomes associated with the uncertainty of new procedures.