Question

Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement of another employee, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to ""clean house"" in an effort to make fundamental changes to enhance productivity.

Kelly's office has two doctors with very different work habits. Each has his own team of technicians who are used to the doctors' preferences and are comfortable with their routines. They basically do the same thing every day. When Kelly suggested training all the technicians to work with both doctors, the result was significant resistance. The technicians were concerned that they would no longer be able to perform their usual daily tasks. The primary source of their resistance was ________.
A) increased ambiguity
B) forced change of habit
C) concern over personal loss
D) loss of status and authority

Answer 1

Technicians' resistance to training to work with different doctors stems from the discomfort of 'forced change of habit', as they fear losing efficiency in their accustomed routines.

Step-by-step explanation:

The primary source of resistance faced by Kelly Rae when she suggested training all the technicians to work with both doctors in the ophthalmology office is B) forced change of habit.

The technicians were comfortable and familiar with their daily routines, tailored to the specific work habits of the doctors they were accustomed to.

Having to switch between different doctors and adapt to varying preferences and routines disrupts their established work patterns, causing apprehension about their ability to efficiently perform their tasks under the new system.