Question

Kelly Rae works at an ophthalmology office where she has been employed as a technician for approximately one year. Due to a recent retirement of another employee, Kelly has been promoted to the position of clinic coordinator, where she is responsible for supervising and training other technicians, overseeing the doctors' schedules, and coordinating activities between the scheduling desk, the technicians, the insurance office, and the optical shop. Upon her promotion she was given a mandate by the doctors to ""clean house"" in an effort to make fundamental changes to enhance productivity.

If Kelly decided to enhance productivity by giving greater authority to other technicians and increasing formalization, she would be addressing which category of change?
A) structure
B) people
C) processes
D) culture

Answer 1

Enhancing productivity by giving more authority to technicians and increasing formalization relates to changes in an organization's structure option (A).

Step-by-step explanation:

If Kelly Rae, in her new role as clinic coordinator, decided to enhance productivity by giving greater authority to other technicians and increasing formalization, she would be addressing the structure option (A) category of change. By delegating more authority, she would be empowering her employees, aligning with aspects of Theory Y management which suggests that workers are capable and seek responsibility. The increase in formalization would involve defining roles, responsibilities, and procedures more explicitly to improve efficiency and standardize operations.