Question

If you have an appointment scheduled for a patient who speaks English as a 2nd language, which communication technique would be the most effective at the time of their visit to your office?

Select one:
a. making eye contact
b. communicating everything in writing
c. having an interpreter present
d. using nonverbal communication
e. speaking slowly and clearly

Answer 1

The most effective communication technique with a patient speaking English as a second language is to speak slowly and clearly, ensuring they can understand. Avoid complex jargon and maintain clear, professional communication.

Step-by-step explanation:

The most effective communication technique when you have an appointment with a patient who speaks English as a second language would be e. speaking slowly and clearly. This strategy ensures that the patient has a better chance of understanding you despite any language barrier. By enunciating clearly and using respectful language, you are providing an opportunity for effective communication, which is essential in a healthcare environment.

Avoiding the use of specific terms or jargon that may not be familiar to the patient is also important. Additionally, while making eye contact is beneficial for building rapport and indicating engagement, it is the clarity and pace of speech that will primarily facilitate the most effective communication with someone who is not a native English speaker.

Language proficiency and professional communication are critical in the workplace for completing tasks efficiently and interacting with team members and clients. When language barriers exist, these aspects become even more paramount to ensure comprehension and proper care for the patient.