Question

Pamela, the manager of an electronics store in California, has redesigned the jobs of her sales staff so that they have the authority to resolve customer complaints without first getting the approval from management. (In the past, sales staff did not have the authority to issue refunds or replace merchandise). Which job design technique does this represent

Answer 1

Job enrichment

Step-by-step explanation:

Job enrichment is defined a a way of working in an organisation where the individual is motivated to employ their skill in solving problems and working with clients.

In this system employees have some autonomy on how to resolve customer problem.

Thereby fostering accountability and sense of responsibility non the staff.

In the given scenario sales staff now have have the authority to resolve customer complaints without first getting the approval from management.

This is Jobe enrichment strategy.