Final answer:
Assertive communication is characterized by clear statements, a firm tone, taking responsibility for one's feelings, congruent verbal and nonverbal cues, focusing on current issues, and tactics. It strikes a balance between directness and diplomacy while ensuring mutual understanding.
Step-by-step explanation:
Assertive communication involves a clear and respectful expression of one's thoughts and feelings. Here are the key components of assertive communication that are generally considered effective:
- Make clear statements and use "I" statements, which reflect personal feelings and thoughts without blaming or criticizing others.
- Speak in a firm yet calm tone, using moderate pitch to maintain respect and assertiveness.
- Assume responsibility for your feelings and wants, expressing them without laying blame.
- Ensure verbal and nonverbal messages are congruent, meaning your body language matches your words.
- Address only issues related to the current conflict to keep the discussion focused and productive.
- Be tactful, demonstrating awareness and consideration for the other person's feelings and perspective.
These components contribute to an effective and professional dialogue where both parties are more likely to be heard and understood. It is essential to balance directness with diplomacy, ensuring that your message is conveyed without causing offense. Bridging conversations by taking turns in speaking and listening, expressing feelings and thoughts, and understanding the other person's position is crucial in assertive communication.