Question

The College of Nurses of Ontario has created a Practice Guideline for Conflict Prevention & Management. What statement does NOT identify the correct prevention and management strategy for nurse-client conflict?

a) Ask open-ended questions to establish the underlying meaning of the client's behaviour; remain calm and encourage the client to express his/her concerns; avoid arguing, criticizing, defending or judging
b) Reflect to understand how her/his behaviour and values may negatively affect the client; address conflict directly rather than avoiding or postponing its resolution
c) Acknowledge the client's concerns about the health care system and his/her experiences as a client; respect and address the client's wishes, concerns, values, priorities and point of view
d) Use open body language and display to calm, respectful and attentive attitude; involve the client, the client's family and the health care team members in assisting with the behaviour and developing solutions to prevent or manage it

Answer 1

Option B is the statement that does NOT identify the correct prevention and management strategy for nurse-client conflict.

Step-by-step explanation:

The statement that does NOT identify the correct prevention and management strategy for nurse-client conflict is option B. This option suggests reflecting on how the nurse's behavior and values may negatively affect the client, rather than focusing on addressing the client's concerns and wishes.

It is important for nurses to remain calm, use open-ended questions, acknowledge the client's concerns, and involve the client and the healthcare team in developing solutions to prevent or manage conflict.