215k views
3 votes
What does a quality circle consist of?

a) Management seeking continuous improvement.
b) Front-line employees working autonomously to improve quality.
c) An annual review of the effectiveness of an organization's management.
d) A focus group to provide quality improvement suggestions.

User Ekgren
by
8.0k points

1 Answer

1 vote

Final answer:

A quality circle consists of front-line employees working together to improve quality, with a focus on autonomous problem-solving and regular meetings to discuss and propose solutions for quality improvement and productivity.

Step-by-step explanation:

A quality circle consists of front-line employees working autonomously to improve quality. This approach allows for the fostering of a cooperative environment where team members work together to identify, analyze, and solve work-related problems. Typically, it involves regular meetings where employees can propose and discuss solutions for quality improvement, productivity enhancement, or any other issues that affect their work.

Although management plays a role in facilitating quality circles and may provide resources or guidance, the key aspect is that the employees themselves are the ones driving the changes. This can result in a greater sense of ownership and engagement from the workers, which is conducive to the continuous improvement of organizational processes and employee morale. Quality circles are a part of a company's overall commitment to quality management and the use of methodologies like the 360-degree feedback system can be complementary, as they offer multiple perspectives on performance and can highlight areas for improvement.

User Tiago Duarte
by
7.9k points
Welcome to QAmmunity.org, where you can ask questions and receive answers from other members of our community.