Final answer:
A learning organization is characterized by employees who are aware of their mental models and their impact on behavior, and by management that is committed to results over process.
Step-by-step explanation:
One characteristic of a learning organization is that employees are aware of their mental models and their impact on behavior. This means that they recognize and understand their own thought patterns, beliefs, and assumptions, and how these influence their actions and decisions in the workplace. By being aware of their mental models, employees can challenge and change them to foster continuous learning and improvement.
Another characteristic of a learning organization is that management is committed to results over process. This means that the organization focuses on achieving desired outcomes and goals, rather than being rigidly attached to prescribed procedures or methods. In a learning organization, managers encourage innovation and adaptability, allowing employees to experiment, learn from failures, and find creative solutions to problems.
Overall, a learning organization promotes a culture of ongoing learning and development, where employees are empowered to share knowledge, collaborate, and continuously improve their skills and capabilities.